CALL CENTER TRAINING MANAGER JOB AT ASCENTECH SERVICES LTD

One of our clients, a leading outsourcing firm in Nigeria is looking to hire a Call center training manager for their office in Lagos.

CALL CENTER TRAINING MANAGER

The successful candidate would be responsible for ensuring that call center agents provide the kind of service that builds high levels of customer satisfaction. By coaching and training both new recruits and experienced agents, the manager would help call centers meet their most important goals: improving productivity, reducing operating expenses, retaining customers, generating incremental revenue, and providing an outstanding customer experience.
The training manager would also be responsible for training call center agents on telecom products.
Qualified candidates should have a minimum of 2 years experience as a training manager in the telecommunications industry.

TO APPLY
Interested candidates should forward CVs (in PDF or Word Format only) to efe.opia@ascentech.com.ng

DUE DATE: 1 December, 2014

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About Unknown

Deji Sadiq, a.k.a DEJI OF LAGOS is a LASU trained Economist turned freelance journalist, a Blogger, an information strategist, a public affairs analyst and a committed activist with a passion for equal opportunities.