Job Opening at KPMG

Function Infrastructure - Operations & Administration
Service Line Operations & Administration
Job Level Associate/Team member
Contract Type Permanent
Full Time / Part Time Full Time

FRENCH-SPEAKING ETHICS LINE OPERATORS

JOB DESCRIPTION
Handle customer inquiries/complaints both telephonically and by email
Prepare and update applicable client records with relevant information on a timely basis
Document client call enquiry/complaint in relevant call reporting templates and/or web tools
Produce timely call sheet reports

EDUCATION AND EXPERIENCE
Minimum of second class degree, lower division
Proficient in the use of MS Office tools
Must be able to communicate fluently in both French and English
Communication in any Nigerian language would be an added advantage
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Good data entry and typing skills

KEY COMPETENCIES
Verbal and written communication skills
Good listening and interviewing skills
Problem analysis and problem solving
Customer service orientation
Ability to professionally handle complaints, even when working with unpleasant clients
Organizational skills
Attention to detail
Resilience
CLICK HERE TO APPLY

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About Unknown

Deji Sadiq, a.k.a DEJI OF LAGOS is a LASU trained Economist turned freelance journalist, a Blogger, an information strategist, a public affairs analyst and a committed activist with a passion for equal opportunities.