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Cummins Inc. is recruiting to fill the position below:
REGIONAL MANAGER (SOUTH-SOUTH AND SOUTH-EAST) NIGERIA
DESCRIPTION:
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography. Manages branches through Branch Managers. Responsible for all functions and financial metrics for the group of branches. Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics. Manages market analysis for span of responsibilities. Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography. Develops a deep understanding of Cummins’ business in the region, globally, and across all business units. Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees. Manages customer service through Branch operations. Manages warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches. Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits. Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates. Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for Branch Managers
Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required. Six Sigma Green Belt certification or Sponsor certification required.
EXPERIENCE
Significant relevant experience required, including managerial and budgetary experience.
Job: GENERAL MANAGEMENT
Primary Location: Nigeria-Rivers-Port Harcourt-Nigeria, Port Harcourt, DBU Trans Amadi
Job Type: Experienced - Professional / Office
Job Posting: Apr 9, 2015, 1:41:03 AM
Unposting Date: Ongoing
Req ID: 150001DM
REBUILD CENTRE SUPERVISOR
DESCRIPTION:
Supervises employees who install, service, and repair equipment and machinery in the workshop. Supervises Shop Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians. Reviews quotes developed by Service Writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to Service Writer/Advisor. Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers. Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
QUALIFICATIONS:
Skills
Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.
Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.
Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.
Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts.
Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.
Education, Licenses, Certifications
Technical trade school degree or equivalent education, or equivalent experience required.
Experience
Intermediate level of relevant work experience, including team leadership experience, required.
Full accountability for workshop productivity; towards the growth of services business, and achieving annual sales and profit AOP for workshop operations.
To manage day to day service and (engine) overhauling activities at the workshop, and deliver world-class customer support to our field service and workshop operations.
Job: SERVICE
Primary Location: Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Job Type: College / University
Job Posting: Apr 9, 2015, 1:03:21 AM
Unposting Date: Ongoing
Req ID: 150001CJ
SALES MANAGER
DESCRIPTION:
Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account. Sells company products and services by developing new prospects and accounts. Achieves sales targets and ensures customer satisfaction. Develops relationships to generate customer goodwill and loyalty. Conducts negotiations according to company guidelines. Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business. Responds to customer concerns about the company and its products. Provides leadership and mentoring to less experienced sales representatives. Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).
QUALIFICATIONS:
Skills
Focus On Customer Needs - Able to leverage network of customer contacts to attain customer specific information that will provide useful in making informed business decisions and increase understanding of customer needs.
Account Planning - Is able to develop strategies to grow business, formulate marketing plans, identify support needs and measure progress. Understands what strategies need to be put in place to strengthen customer relationships. Uses the Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that support account planning as well as customer loyalty NPS tools and process.
Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale. Able to coach others.
Manage Customer Relationships - Manages customer interactions and relationships to maximize sales opportunities. Utilizes appointment and customer contact management software. Able to coach others to develop effective contact management habits. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.
Sales Negotiations - Able to identify negotiating tactics used by customers and how to manage them. Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during negotiations. Can recognize the balance of power within a negotiation and has the skills to alter that balance. Drives toward collaborative relationships (i.e. win/win relationships).
Education, Licenses, Certifications
College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.
Experience
Intermediate level of relevant work experience required.
Job: MARKETING
Primary Location: Nigeria-Federal Capital Territory-Abuja-Nigeria, Abuja, DBU Leventis
Job Type: Experienced - Professional / Office
Job Posting: Apr 9, 2015, 1:56:35 AM
Unposting Date: Ongoing
Req ID: 150001CA
SHOP FRONT SUPERVISOR
DESCRIPTION:
Supervises the day-to-day operations at a defined location; responsible for the operations and financial metrics in a specific branch with a single line of business. Responsible for the operations and financial metrics for the branch. Provides input into the Annual Operating Plan; monitors the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Develops an understanding of Cummins in the line of business. Provides input into annual marketing and sales plan; develops and maintains business relationships with customers. Monitors customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch. Supervises customer service through Branch operations; oversees and enforces use of defined service processes. Oversees warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and supervises process improvements within the branch. Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits. Supervises facilities maintenance. Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.
Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Experience
Intermediate level of relevant experience required.
Job: GENERAL MANAGEMENT
Primary Location: Nigeria-Benue-Makurdi-Nigeria, Makurdi, DBU Cathedral Naka
Job Type: Shop
Job Posting: Apr 9, 2015, 4:41:02 AM
Unposting Date: Ongoing
Req ID: 150001CI
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