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Through Networks, Nokia is the world’s spe...t in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
NOC MANAGER - TELECOMMUNICATIONS
GENERAL PURPOSE
Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.
MAIN RESPONSIBILITY AREA
Accountable for Network Operations Centre Management within the Network Operations service scope*. Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
• Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
• Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.
POSITION DESCRIPTION
* Network Operations Centre process development and implementation
* Forecasting and Management of Network Operations Centre Resources and Capability
* Controlling and optimizing Network Operations Centre services delivery performance to SLA/OLA, time, scope, quality)
* Co-ordinating services delivery stakeholders and ensuring service delivery capability
POSITION REQUIREMENTS
• Able to work with managers throughout company in analyzing financial situations
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
• Excellent IT skills
• Able to operate in a performance driven organization
NOC MANAGER - CUSTOMER SERVICE
GENERAL PURPOSE
Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.
MAIN RESPONSIBILITY AREA
Responsible for implementing strategies in own site/technology/ functional area. Has full responsibility for career and competence development, resourcing and recruiting in his/her unit/area/centre. Has final short- term planning and cost control responsibility for own area. Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization. Responsible for implementing customer satisfaction improvements in own responsibility area.
POSITION DESCRIPTION
Principal Duties and Responsibilities (Essential Functions):
• Ensure close Coordination of NOC team to meet NSN –EMTS agreed SLA
• Responsible for Delivery of PM, BO, CM and NOC Team for customer requirements
• Meeting with Customer on SLA - TT’s related issues on outages, KPI’s and QOS
• Stream Lining all Process Related to Work Order Creation/Approval and change request
• Ensure prompt escalations of all TT’s for outages and quality alarms, follow up with teams for TT closure within SLA
• Close coordination with other vendors within the Etisalat network to ensure issues are resolved within the customer agreed SLA
• Meeting with Vendor’s to discuss Issue’s and to Stream Line Process of Multi Vendor TT Escalation and Resolution
• Meeting with sub cons to ensure outages are resolved within SLA , Diesel management and preventive maintenance are properly done
• Providing Support to FLM Team regarding Outage’s, Quality alarms and KPI related Issue’s.
• Ensure proper implementation of all Change Request by CM team and within CR duration
• Ensure site availability and agreed KPI are met for NSN managed cluster
• Ensure business profitability for the MS project, Add on sales responsibility
• Actively manage the network operations organizations in gaining high efficiencies and high quality predictable network performance as measured by key parameters
• Continuously drive for efficiency, improvements and excellence in service delivery
• Validate Monthly SLA/KPI performance with customer
Position Requirements
ENGLISH LANGUAGE IS A MUST
CORE OPERATIONS MANAGER
GENERAL PURPOSE
Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.
MAIN RESPONSIBILITY AREA
Responsible for implementing the strategy for the site/technology/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site/technology/functional area.
POSITION DESCRIPTION
BASIC PURPOSE:
Overall responsible for Core Network support and optimization (include MPBN, PaCo, RNC and BSC handling), including Routines, Optimization of network resources to maximize efficiency, Network OPEX plan efficiency to support Airtel.
Will work with all organizational levels, develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies and facilitate conflict resolution through the full project cycle. Will oversee the compilation and analysis of project activity and deliver statistical data/reports on a project’s feasibility and progress.
Makes recommendations for the most efficient use of network equipment and systems and keeps informed of the most current technologies. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
Budget:
Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.
Important contributor to development of overall goals and objectives of the company. Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations, cause substantial expenditure of additional time and resources.
Important contributor to reduce OPEX and optimize
Main Responsibilities and Duties:
Assures integrity of network performance by developing and implementing policies and standards to achieve KPI’s.
Performs analytical, technical and administrative work in the planning, installation and ongoing administration of the network systems and services:
• Supervises the monitoring, tracking, analysis and reporting of network utilisation/allocation of all network components
• Interacts with departments to determine network capacity needs
• Keeps general management level/management informed of all issues affecting technical operations
• Information database & records, Audit follow-up and closure,
• Trouble ticket escalations
• Network faults and service management & reporting
Plans and directs the installation network equipment and systems:
• Ensures the insertion of new network elements into the network in a controlled and phased manner
• Leads multiple projects; plans efficiently, budget appropriately
• Communicates status of projects to general management level/senior management
Manages all Equipments maintenance support contracts/SLA with vendors
Other duties include
• Make a statistical impact in enhancing operational efficiencies.
• 2nd Line troubleshooting of escalated Core , BSS, Data/Support Systems, network issues
• Project implementations on the Core, BSS, Data/Support Systems,
• Interact with managers within Network, customer service and other key departments.
• Perform and conduct process evaluation, redesign and suggest implementation changes which will be presented to the operations management team.
• Provide main input in the overall design, determining the methodologies and best practices that will drive Network
• Work with other managers in validation for Core Network related designs greater efficiencies and lower operational costs.
• Manage the organization quality process to ensure that new projects and tasks are implemented with minimal interruption to operations and attain the company quality objectives.
• Review and streamline operations & maintenance program particularly of new equipment/technologies introduced in the network to optimize performance.
• Maintain the highest level of understanding of our business systems and industry requirements in order to maximize operational efficiency.
Makes recommendations for the most efficient use of telecommunications equipment and systems, and keeps informed of the most current technologies
Manages, develops and motivates staff:
• Oversees activities of personnel (i.e., hires, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary)
• Ensures that staff is adequately trained
POSITION REQUIREMENTS
Customer handling skills with strong interpersonal skills, necessary. The person must have ability to manage customer expectation.
• Lead the process of knowledge transfer, technical documentation [installation procedures, Norms and standards, etc) and putting in place processes for operating new systems/equipments and technologies
• Organize and provide training on different fields by identifying the knowledge gaps during implementation of a project till its operation.
• Management of escalations of faults through CSR and TAC for quick resolution
• Core Network, BSS, Data/Support, Systems routines [Audit, Preventive maintenance, health checks, configurations back up, manage security log on the nodes and OSS]
• Network Performance analysis and correction (paging success, congestion, utilization)
• Will be providing the managed Services to Airtel should have the capability to handle any type of equipment from any of the supplier across the globe. In true sense MS Partner should comply to complete vendor & Technology agnostic managed services to Airtel.
NPO MANAGER
GENERAL PURPOSE
Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.
MAIN RESPONSIBILITY AREA
Responsible for implementing the strategy for the site/technology/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site/technology/functional area.
POSITION DESCRIPTION
Responsible for the evaluation , design and optimization –as per MC/MS contract of existing and new, advanced 2G/3G Radio and Transmission technologies. Able to translate customer or strategic business requirements into final detailed technical design Support the network roll-out strategy Supported technologies include GSM, GPRS/EDGE, UMTS/HSPDA, FHY,FPMR.
POSITION REQUIREMENTS
Technical proficiency with wireless network infrastructure, knowledge of RF propagation, RF design fundamentals, antenna theory, and performance engineering systems. • Have Excel, Access, programming, RF environment trouble shooting, frequency planning, drive testing, and TDMA, GSM, GPRS/EDGE, and UMTS/HSDPA knowledge. • Thorough knowledge of engineering best practices, capacity management, performance management, and network operations. Knowledge and skills in radio planning tools (Planet, Netact Planner) and measurement tools (TEMS) and MAP INFO. Survey analysis software Actix and or NEMO Analyser
FIELD OPERATIONS MANAGER
GENERAL PURPOSE
Manages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
MAIN RESPONSIBILITY AREA
Ensure optimum resources are available for the team in the field:
• Plan ahead for Field operations staff headcount in relation to company objectives / policy and network rollout speed
• Maintain good relation ship with suppliers and put in place performance based SLA to optimise their performance
• Establish in place performance based SLA with cross fictional for effective delivery of work to and from Field operations
• Keep updated track of spare parts /tools/ Vehicles availability for the Filed operations
Put in place monthly/weekly reports( and corrective actions where applicable:
• monthly individual Field operation staff Network Availability (TCH availability) KPI (RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period)
• monthly individual Field operation staff Site preventive maintenance KPI (Telecom Preventives: Meet planned monthly & quarterly scheduled preventives. Min = 90%, Target= 95%, Max= 100% (Monthly or quarterly preventive mtce means all sites have to be done within the period of measurement of the objective)
• monthly individual Field operation staff Site Curative maintenance KPI
o MMTS
o MMTR
oNumber of repeat failure
• monthly contractor performance reports for Generator & Site Maintenance
• monthly contractor performance reports for Site Refuelling
• monthly report to show OPEX trend for each site
• Perform regular site audits to bring out issues of quality and performance
• monthly report to show spares in store, on transits, under repair and or delayed from repair
• monthly report to show vehicles availability, fuel consumption and accidents (including costs)
• monthly active part preventive maintenance adherence
• In charge of Cost control on OPEX for all regions
Establish regular staff appraisal process:
• Manage S4U for entire field operations. Perform biannual dialogue for the regional managers
• Draw up annual training/PDP requirement for the entire field operation
POSITION DESCRIPTION
Manages and monitors day-to-day operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
POSITION REQUIREMENTS
• 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience
• Advanced Diploma with over 10 years of experience
• Able to handle, prioritize, multiple projects simultaneously
•Abel to operate in a performance driven organisation
• Knowledge of English and/or French
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