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QUALIFICATIONS:
Degree (MA level) or equivalent in one of the following areas: Business Administration, Intellectual Business Management, Bioscience, Medicine, Biochemistry, Chemistry, Health Care Science (Life Science) related discipline.
PURPOSE:
This position is responsible for retaining and growing the revenue and market share within the West and Central French speaking African regions, focusing on aligning the company’s IP&S offering to the national and institutional priorities. The successful candidate will report to the Head of Sales for IP & Science, Africa
The Key AM is expected to develop and maintain client relationships to ultimately drive the business growth of Scholarly & Scientific Research, Life Sciences and Intellectual Property Solutions (IP&S) in the West and Central French speaking African regions. This will be achieved by engagement with government bodies to understand the strategic needs and aligning them with company’s IP&S opportunities. This will be achieved through close collaboration with spe...t teams across the globe. Account Plans are to be developed for agreed strategic accounts to ensure the retention and growth of company’s IP&S business.
The successful candidate will be also accountable for ensuring the customer base is renewed, net new business is added and market share is increased
RESPONSIBILITIES:
Manages, retains and grows revenue; responsible for sales and accountable for service performance (may include new sales and revenue quota attainment).
To acquire detailed in-depth knowledge of company’s IP & Sciences products and to keep that knowledge up-to-date
To organise customer visits efficiently and maintain customer satisfaction with all company’s IP & Science services and functions
Achieve the annual retained and net new sales targets for the specified territories by maximizing sales of the company’s IP&S products increasing market penetration.
Defend market share against competition.
With the Regional Sales Manager, develop the strategic territory plan (to include marketing, customer training, sales support services etc.)
Nurture the customer relationship to the highest standard and assist in developing the overall customer relationship management strategy to be implemented across all markets and accounts.
Maintains relationships with key decision makers.
Collaborates with spe...t team and/or other business units where required and have oversight of all account activities.
Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
Acts as point of contact for the client, provides escalation path, and attends to customer issues promptly as appropriate.
Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
Maintains up to date product knowledge on all products and solutions.
Scope and Impact:
Drives overall customer satisfaction for assigned accounts.
Develop and deliver go to market plan for West Africa.
Will be responsible for net sales and revenue for a portfolio of accounts.
This is an individual contributor role and does not have people management responsibilities.
Works under general supervision of manager.
TO APPLY
Candidates can either call Vela Personnel on +2711 886 3947 or alternatively email a copy of application to info@velapersonnel.co.za
Please specify the vacancy within the subject line.
Vela Personnel looks forward to receiving your application.
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