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InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos will comprise of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and Co*ktail bar is a perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveler there is a health club bar serving fresh juices. InterContinental Lagos offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities will include a fully-equipped gym, outdoor pool, and retail space.
DUTY MANAGER
As a Duty Manager, you will be in charge of pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also checkbilling instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.
You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests. In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
JOB REQUIREMENTS
Degree from a reputable institution in Social Sciences/ Arts or its equivalent
Previous Supervisory/Management Experience
Previous experience with dealing and resolving guest queries. Market knowledge and trends are key to this position.
Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure.
Able to turn vision into action.
Highly visible and 'hands on' in operation
High level of English language skills both written and verbal.
Previous IHG experience preferred but not mandatory
GUEST RELATIONS MANAGER
As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts. Also, as Guest Relations Manager, you will also be responsible for managing and motivating your team. You will be required to ensure that the team within your department is adequately trained and developed in line within our InterContinental ways of working . You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to our regular, Priority Club members and Ambassador guests. In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
JOB REQUIREMENTS
Degree from a reputable institution in Social Sciences/ Arts or its equivalent
Previous Front Office/ Food and Beverage Supervisory/Management Experience
Previous experience with dealing and resolving guest queries.
Experience with guest Loyalty programs a plus
Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
High level of English language skills both written and verbal.
Previous IHG experience preferred but not mandatory
TO APPLY
Click on Job Title below:
DUTY MANAGER
GUEST RELATIONS MANAGER
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